Terms and Conditions
Morgan & Co. Travel LLC (operated by Morgan Heintzen) provides travel planning and booking services.
The terms and conditions below apply to your purchase and booking of any travel service, including but not limited to flights, travel insurance, accommodations, tours, transportation, cruises, rental vehicles, vacation rentals, villas, and other travel-related services.
Please read these Terms and Conditions carefully. By making a booking through Morgan & Co. Travel LLC, you acknowledge that you have read, understand, and agree to these Terms and Conditions.
You must be at least 18 years of age to make a booking.
The person making the booking warrants that they have the authority to accept these Terms and Conditions on behalf of all travelers listed on the booking. The primary traveler will be responsible for communicating these terms to all travelers and will have authority over the booking, including amendments and cancellations.
1. Agency Relationship
Morgan & Co. Travel LLC acts solely as an agent for travel suppliers, including but not limited to airlines, hotels, cruise lines, tour operators, transportation providers, rental vehicle providers, vacation rental providers, and travel insurance providers.
All travel services are provided by independent third-party suppliers. Morgan & Co. Travel LLC is responsible only for arranging travel services and is not responsible for the acts, omissions, negligence, or failures of any supplier.
If a travel supplier fails to provide services, or if the services provided are unsatisfactory, your remedy is solely with the travel supplier and not with Morgan & Co. Travel LLC.
Payments made to Morgan & Co. Travel LLC are transmitted to suppliers to secure travel arrangements and are not held in trust.
2. Independent Agency & Host Agency Relationship
Morgan & Co. Travel LLC is independently owned and operated by Morgan Heintzen.
Morgan & Co. Travel LLC operates as an independent travel advisor affiliated with Fora Travel, a host travel agency. Certain bookings, supplier relationships, ticketing services, payment processing, or travel fulfillment services may therefore be facilitated through Fora Travel and/or its affiliated systems, partners, or providers.
Morgan & Co. Travel LLC remains solely responsible for its own services, communications, recommendations, planning assistance, and client management.
Nothing in these Terms and Conditions shall be interpreted as creating a direct agency, partnership, joint venture, employment, or fiduciary relationship between the client and Fora Travel.
3. Limitation of Liability
Morgan & Co. Travel LLC shall not be liable for any injury, loss, damage, delay, inconvenience, or expense arising from:
acts or omissions of travel suppliers
mechanical breakdowns
government actions
weather events
labor disputes
airline schedule changes
delays or cancellations
rental vehicle issues
accommodation issues
or any other events beyond our control
Morgan & Co. Travel LLC does not guarantee the performance or quality of services provided by travel suppliers.
Where liability cannot legally be excluded, the maximum liability of Morgan & Co. Travel LLC shall not exceed the amount paid for the travel services arranged.
4. Force Majeure
Morgan & Co. Travel LLC shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to:
acts of God
natural disasters
pandemics or public health emergencies
government actions or travel restrictions
war or terrorism
civil unrest
airline cancellations
weather disruptions
strikes or labor disputes
Refunds or credits in these situations are subject to the policies of the suppliers.
5. Rates, Pricing & Price Changes
Travel prices are subject to change until payment is received and confirmed. Prices may change due to circumstances outside our control, including:
currency fluctuations
fuel surcharges
taxes
supplier price changes
government-imposed fees
If a supplier increases the price after booking, the additional amount may be payable by the client.
Morgan & Co. Travel LLC is not responsible for supplier price increases.
6. Price Drop Policy
Travel prices fluctuate frequently. Morgan & Co. Travel LLC does not guarantee price adjustments if the price of a travel product decreases after booking. If a price reduction occurs and the supplier allows adjustments without penalty, Morgan & Co. Travel LLC may assist in requesting the adjustment; however, price drops are subject solely to supplier policies.
7. Reservations
All reservations are subject to confirmation by the travel supplier. If a booking cannot be confirmed, clients will be offered alternative arrangements or a refund where permitted by the supplier.
Morgan & Co. Travel LLC is not responsible for additional costs incurred as a result of such changes.
8. Deposits, Payments & Final Payment
A deposit may be required to secure travel arrangements. Deposit amounts vary depending on the supplier and travel product.
Deposits are non-refundable unless otherwise stated by the supplier.
Final payment deadlines are determined by the supplier. Failure to pay by the deadline may result in cancellation of the booking. Morgan & Co. Travel LLC is not responsible for cancellations due to missed deadlines.
9. Flight Booking Service Fees
Morgan & Co. Travel LLC may charge a professional service fee for researching, booking, managing, monitoring, modifying, or servicing airline reservations. Flight service fees begin at 5% of the base airfare/fare cost and may vary depending on itinerary complexity, supplier requirements, urgency, group size, international routing, or additional services requested.
The service fee is calculated based on the airline’s base fare only and does not include taxes, government-imposed fees, baggage fees, seat fees, or other ancillary charges unless otherwise stated.
All service fees will be disclosed prior to booking and are separate from the airfare charged by the airline or supplier.
Service fees are non-refundable, including in cases of airline cancellation, schedule changes, voluntary cancellation, supplier default, or unused travel.
Additional fees may apply for:
flight changes or exchanges
schedule adjustment assistance
rebooking support
name corrections
seat assignments
complex or urgent itinerary requests
after-hours support
10. Third-Party Booking Platforms & Supplier Systems
Morgan & Co. Travel LLC may utilize third-party booking platforms, consolidators, host agency systems, Global Distribution Systems (GDS), wholesalers, or affiliated travel providers, including but not limited to Downtown Travel, to secure travel arrangements on behalf of clients.
Certain reservations may therefore be subject to additional supplier, consolidator, or platform-specific terms and conditions that will be provided separately during the booking and invoicing process.
By completing a booking, clients acknowledge and agree that:
bookings may be fulfilled through third-party providers rather than directly with the travel supplier;
airline tickets and travel services remain subject to the fare rules, restrictions, policies, and conditions of the applicable supplier and/or booking platform;
some fares may be non-refundable, non-transferable, subject to penalties, or otherwise restricted;
airlines and suppliers may limit changes, cancellations, refunds, credits, seat assignments, upgrades, or loyalty program eligibility on certain third-party bookings.
Morgan & Co. Travel LLC is not responsible for:
supplier or platform schedule changes or cancellations;
technology outages or reservation sync delays;
supplier-imposed restrictions or fare rules;
airline or supplier refusal to modify, refund, honor, or service a booking.
Clients understand that certain airlines or suppliers may require all modifications, cancellations, or service requests to be handled through the original booking source.
11. Client Changes & Cancellations
You may request cancellations or amendments by contacting Morgan & Co. Travel LLC in writing.
Suppliers may impose charges for cancellations or amendments, up to 100% of the service cost. Refunds will be passed on if and when received from the supplier.
Morgan & Co. Travel LLC may charge additional service fees for any amendments, processing, or urgent requests.
12. Travel Insurance
Travel insurance is strongly recommended. Clients who decline insurance assume all financial risk associated with cancellations, interruptions, medical emergencies, supplier defaults, or other travel disruptions.
Morgan & Co. Travel LLC may provide general information but does not provide insurance advice.
13. Travel Documentation
Clients are responsible for ensuring all travel documents are valid, accurate, and in compliance with all applicable laws and supplier requirements.
Incorrect names, dates, or details may result in cancellations.
Any fees to reissue or resend documents are the client’s responsibility.
14. Passports & Visas
Clients must have valid passports and any required visas, permits, or documentation.
Morgan & Co. Travel LLC is not responsible for fines, penalties, or additional costs arising from improper travel documents.
15. Airline Schedule Changes
Airlines may reschedule or cancel flights at any time. Clients are responsible for confirming flight times prior to travel.
Morgan & Co. Travel LLC is not responsible for additional costs incurred due to schedule changes.
16. Supplier Financial Default
Morgan & Co. Travel LLC is not responsible for the financial failure or bankruptcy of any supplier, including airlines, hotels, cruise lines, tour operators, transportation providers, rental vehicle providers, vacation rental providers, or other travel suppliers.
17. Client Responsibility
Clients must review all travel documents, itineraries, and confirmations immediately and report any errors within 24 hours. Clients are responsible for:
travel schedules
itinerary accuracy
special requirements (seating, meals, accessibility)
reviewing supplier rules and restrictions
Morgan & Co. Travel LLC is not liable for issues arising from client inaction.
18. Group Travel Bookings
For group travel bookings, including but not limited to group airfare, hotel accommodations, vacation rentals, villas, transportation, cruises, tours, event travel, and rental vehicles, the primary traveler or group organizer acknowledges and agrees that they are acting on behalf of all travelers included in the reservation.
The primary traveler represents that they have authority to:
approve and authorize bookings;
accept these Terms and Conditions on behalf of all travelers;
receive and distribute travel information;
communicate payment deadlines, supplier rules, and itinerary details to all travelers;
make decisions regarding changes, cancellations, substitutions, and travel arrangements for the group.
Morgan & Co. Travel LLC is not responsible for disputes between group members, including but not limited to:
payment disputes;
roommate or room assignment issues;
traveler cancellations;
participation changes;
missed deadlines;
conduct issues;
or disagreements regarding itinerary decisions.
Group bookings may be subject to separate contracts, stricter cancellation policies, supplier-imposed deadlines, attrition requirements, minimum participation requirements, and non-refundable deposits. Additional terms may apply depending on the supplier, destination, or travel product.
For group flight bookings, hotel blocks, vacation rentals, villas, rental vehicles, or other accommodations, availability and pricing are not guaranteed until confirmed and paid. Suppliers may modify inventory, seating, room assignments, rates, or availability at any time prior to confirmation.
Travelers booking accommodations or transportation for minors acknowledge that:
a parent or legal guardian is responsible for each minor traveler;
certain suppliers may require notarized consent forms or additional documentation for minors;
some accommodations, rental vehicle companies, airlines, tours, or destinations may impose age restrictions or additional requirements.
Morgan & Co. Travel LLC is not responsible for denied boarding, denied rental, denied entry, or supplier refusal of services related to age restrictions, documentation requirements, occupancy limits, or missing consent documentation.
The primary traveler is financially responsible for all authorized charges, cancellation penalties, damage fees, incidental charges, unpaid balances, and supplier-imposed penalties associated with the group booking unless otherwise agreed in writing.
19. Credit Card Chargebacks
By providing payment information, the client agrees not to initiate chargebacks for services properly rendered. If a dispute arises, the client agrees to reimburse Morgan & Co. Travel LLC for any fees, penalties, or costs incurred.
20. Professional Planning & Service Fees
Morgan & Co. Travel LLC may charge non-refundable professional service fees for consultation, itinerary design, research, booking, management, concierge support, flight services, amendments, and other travel-related services. Fees will be disclosed prior to being charged and are separate from supplier charges where applicable.
21. Travel Risks
Travel involves inherent risks including illness, injury, delays, disruptions, and loss. By booking through Morgan & Co. Travel LLC, clients acknowledge and accept these risks.
22. Governing Law & Arbitration
These terms are governed by the laws of the State of Texas. Any disputes will be resolved exclusively by binding arbitration in Ellis County, Texas, or another mutually agreed location in Texas.
By agreeing to these terms, clients waive their rights to file a lawsuit, demand a jury trial, or pursue litigation. Each party shall bear its own legal fees unless otherwise determined by the arbitrator.